Shipping policy

Free Shipping:

Modspioneers proudly offers free shipping on all orders within the United States. Unfortunately, we do not currently offer international shipping services outside of the United States.

Handling Time:

Your orders are meticulously processed and shipped within 1 business day (Monday-Friday) from our warehouse.

Transit Time:

Expect a delivery timeframe of 3-4 days (Monday-Friday).

Shipping Carrier:

We've partnered with the reliable shipping carrier FedEx to ensure the secure and timely delivery of your package.

No Import Taxes:

Since all orders are dispatched from the U.S., customers won't encounter import taxes or related fees.

Order Tracking:

Once your order is dispatched, you'll receive a tracking number via email. This allows you to monitor your shipment and obtain an estimated delivery date. Track your order conveniently on our website using the provided link: https://modspioneers.com/apps/parcelpanel

Shipping Address Considerations:

We strive to ensure your order reaches you seamlessly. Please note that we are not liable for undeliverable addresses provided during checkout. If your order cannot be delivered to the specified address, it will be returned to our warehouse. In such instances, you will be refunded for the order, but please be aware that you are responsible for the return shipping costs. To confirm the accessibility of your address for our shipping carriers or inquire about how an item ships before placing an order, please contact our customer service team.

Shipping Concerns:

In the rare event of encountering shipping issues, such as a lost or damaged package, promptly contact our customer support team. We will work closely with the shipping carrier to investigate and efficiently resolve any problems.

For any additional inquiries or assistance with your order, please feel free to reach out to us using the following information:

Email: support@modspioneers.com
Support Hours: 10 AM - 10 PM Pacific Time (PT). Expect a response within 24 hours.